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Frequently Asked Questions

Everything you need to know so you can use these cases like a pro.

Phone Rebel is singularly focused on developing cases exclusively for iPhones, driven by the vision to create the ultimate collection of cases. Our goal is to consistently elevate our offerings each year, ensuring we provide the best possible value to our customers. Our efforts are centered on meticulous design detail, unmatched comfort, superior quality, and enduring durability. While some features of our products might be found in other cases, no other brand combines all these attributes across a product line at our competitive prices.

Our range of cases is the result of passion, dedication, and thousands of hours spent on design and prototyping to date. Painstakingly refining every aspect to perfection. Holding any of our products, you’ll immediately appreciate the extensive effort and time invested to achieve such high standards. We view our collection as not just unique, but as individual works of art. Each case represents more than a decade of our team's dedication and passion for design and innovation. We are proud to offer a lineup that truly stands out, hoping to make every iPhone user proud of their choice.

This case was designed with the recognition that many existing cases conceal your iPhone's aesthetic appeal, adding unnecessary bulk that makes a large iPhone even more challenging to grip with one hand. Our innovative approach led us to create a unique case featuring exposed sides, eliminating bulky edges to enhance comfort during use. Durability remained a top priority, which is reflected in our signature 'claw' raised corner design, ensuring your phone's protection. Embrace your role as an early adopter of the next generation of phone cases.

While absolute protection against fall damage is challenging to guarantee due to the unpredictable nature of accidents, we believe our cases with exposed sides are highly effective in safeguarding your phone from the wear and tear of daily activities.

We will continue to innovate and refine in a very saturated market and challenge the industry to the highest standards. From GEN-1 to our latest Gen-5 we strive to keep pushing forward, offering the best quality money can buy. Looking forward, the ultimate goal is to use more metals for structural purposes and eventually achieve affordable titanium design. Oh yeah, titanium. Titanium always been the crazy destination of this company from the start, let's see how far we get.

Yes, GEN-4 and GEN-3 buttons are interchangeable. GEN-4 buttons will work with all GEN-3 cases and vise versa.

MagSafe magnet lock and charging are fully supported by our FLEX, GEN5, Gen-4, Gen-3, and Rebel Gen-2 cases. Cases offered without MagSafe magnetic alignment still support wireless charging but do not offer automatic magnetic alignment. Rest assured, all of our cases are compatible with official QI wireless charging standards, ensuring seamless charging without interference.

We include 3 sets of side protector film cutouts with Flex series and 2 with Gen-1 cases. Made from clear 3M vinyl to protect against scratches from daily wear and tear. A premium glass screen protector is also included in the box.

The availability of the Rebel AIR² (AIR SQUARED) case for iPhone models other than the iPhone 15 Pro Max will depend on its popularity. This case serves as an experimental platform for future REBEL products.

Despite all the engineering and continued effort to build the most durable cases, freak accidents happen. We do not claim that your phone will not be damaged while using our phone cases. We do not warranty any damage to your phone as a result of using Phone Rebel products.

Our business hours are Monday-Friday. Orders placed Monday-Friday will be shipped within 48 business hours after payment has been cleared. We do not ship on weekends. Orders placed on Friday after 3pm will be shipped with in 48 hours next business day. 

If for any reason, our case does not meet your expectations, we accept returns within 30 days after delivery. Contact to start your return.

Customer is responsible for return shipping costs. To Insure you get your refund please provide our team with tracking information. We are NOT responsible for lost or stolen packages. If your return package gets LOST and we did not receive tracking information, we will not be able to process your return and issue a refund. We have a 30 day return policy which means you must request a return within 30 days of the items arrival.

Refunds will be issues upon items returned arrival, this may take a few days to process.

Return Address:

Phone Rebel Inc

3315 NE 112th Ave Unit B 72

Vancouver WA, 98682, USA

For customers purchasing Phone Rebel cases with removable components (including buttons, logos, and lens rings) or purchasing these accessories separately, please read the following guidelines carefully:

Child Safety Warning:

  • While Phone Rebel products are not designed for children's use, our phone cases come with preinstalled small components that could pose a choking hazard. It is the purchaser's responsibility to ensure that these components do not present a risk, particularly around children.

Routine Inspection and Maintenance:

  • Our phone cases with preinstalled components are designed to withstand normal daily use without issue. However, we advise customers to periodically check these components to ensure they remain secure. Should any parts become loose or detach, please remove them immediately to prevent choking hazards and contact our support team at for assistance.

For Customers Purchasing Removable Components Separately:

  • If you're buying accessory components, we recommend keeping them out of children's reach and ensuring they are properly installed and secured:

  • Buttons: Test for proper installation by checking for a tactile click. If the buttons feel "mushy," reseat them to ensure they're correctly positioned.
  • Logos: Install from the inside of the case, pushing firmly to guarantee a flush fit against the case's back.
  • Lens Rings: Accompanied by small screws and a screwdriver for installation. Regularly check and tighten these screws as necessary. After installation, dispose of the small screwdriver to prevent any safety risks.

Installation Tips:

  • Make sure all components are correctly oriented and seated. For buttons, a proper installation will result in a clear, tactile response. Logos should fit seamlessly into the case, and lens rings should be securely fastened with their screws.

For further guidance or if you have any concerns about the safety of small components, please don't hesitate to reach out to our support team at

We cannot guarantee that you will or will not be charged any customs taxes or duties in your residing country.

Customers ordering outside the United States are responsible for all applicable customs, duties, taxes and fees that may apply in residing country. Please contact your country's customs office for respective charges and rates that may apply on incoming packages.

We at Phone Rebel Inc. are unable to advise on or if fees maybe applied in your country. We recommend before purchasing from us, you (the customer) contacting your country's customs office or tax agency for respective charges and rates that may be applied.

Yes. The free promotional item is included as a part of the item order and needs to be returned along with the originally delivered product.

If you would like to keep the promotional item, please mention to our support team, and they will assist accordingly.

See Manual Here: [SEE MANUAL]