Frequently Asked Questions
Everything you need to know so you can use these cases like a pro.
Phone Rebel is an iPhone exclusive case company that is striving to build the ultimate case. Our goal is to improve every year while providing the best possible value to you.
Design detail, comfort, quality and durability are where we focus the most effort. You may find some attributes of our cases in others, but no other case provides all the features in one package with prices like ours.
This case was a passion project, with over 1,000 hours spent designing and prototyping. We produced over 50 prototypes throughout 2019 as we continually refined and sculpted every detail. When you hold yours, you will appreciate why it took us so long to get it to market. We genuinely believe it is unique and a work of art on its own. We poured our hearts and souls into designing the perfect case for a product that has been in the works for over a decade. We hope it makes your iPhone proud!
This case was created because other cases hide your iPhone’s beauty, and no matter the thickness, they make your already large iPhone broader and harder to hold single-handedly. We decided the best solution was to make a case unlike any out there, with exposed sides. No bulky sides means unobstructed holding comfort. Of course, durability was a major concern and this is why you'll see our signature 'claw' raised corner design on the naked cases. Consider yourself an early adopter of the future of phone cases.
There is absolutely nothing like this case on the market. Every other case manufacturer tries to entomb your iPhone into a shell completely, but with our brand, we want to give you the beauty of your iPhone back while protecting it to the highest level possible. It is a combination of its sleek design, comfort, utility with our magnet mount, and unique finishes that genuinely makes this product impossible to find anywhere else.
Yes, despite the exposed sides, which are a complete game-changer for comfort, we compensated with heavily armored corners for maximum distance between glass and ground. Gen-1 cases also feature TPE shock absorbent liners inside for extra protection. In our years of dropping iPhones and cases, we have learned that your iPhone will fall on its edges or the back/front most often, which results in costly damage. With average day to day usage, this case can be counted on to save your iPhone from falls while leveling up your holding comfort.
We will continue to innovate and refine in a very saturated market and challenge the industry to the highest standards. From GEN-1 to our latest Gen-4 we strive to keep pushing forward, offering the best quality money can buy. Looking forward, the ultimate goal is to use more metals for structural purposes and eventually achieve affordable titanium design. Oh yeah, titanium. Titanium always been the crazy destination of this company from the start, let's see how far we get.
No, Gen-4 cases are uniquely for the 14 lineup. As we grow we may reintroduce special releases but at this time there are no plans to release Gen-4 for iPhone 13 or older phones.
Yes, GEN-4 and GEN-3 buttons are interchangeable. GEN-4 buttons will work with all GEN-3 cases and vise versa.
MagSafe magnet lock & charging is fully supported by Gen-4, Gen-3, and Rebel Gen-2 cases (some case variants are not MagSafe compatiple) All cases with out MagSafe DO support wireless charging but, not automatic magnetic alignment. Yes, all of our cases support official QI wireless charging without interference.
Unfortunately as a recent startup, our company can only make careful, calculated product lines. There's a reason Apple is cancelling the Mini line. Low demand means production simply not feasible for us at this time.
No, Gen-3 cases are uniquely for the 13 lineup. As we grow we may reintroduce special releases but at this time there are no plans to release Gen-3 for iPhone 12 or older phones.
We include 3 sets of side protector film cutouts with Flex series and 2 with Gen-1 cases. Made from clear 3M vinyl to protect against scratches from daily wear and tear. A premium glass screen protector is also included in the box.
Despite all the engineering and continued effort to build the most durable cases, freak accidents happen. We do not claim that your phone will not be damaged while using our phone cases. We do not warranty any damage to your phone as a result of using Phone Rebel products.
Our business hours are Monday-Friday. Orders placed Monday-Friday will be shipped within 48 business hours after payment has been cleared. We do not ship on weekends. Orders placed on Friday after 3pm will be shipped with in 48 hours next business day.
If for any reason, our case does not meet your expectations, we accept returns within 30 days after delivery. Contact email@example.com to start your return.
Customer is responsible for return shipping costs. To Insure you get your refund please provide our team with tracking information. We are NOT responsible for lost or stolen packages. If your return package gets LOST and we did not receive tracking information, we will not be able to process your return and issue a refund. We have a 30 day return policy which means you must request a return within 30 days of the items arrival.
Refunds will be issues upon items returned arrival, this may take a few days to process.
Phone Rebel Inc
3315 NE 112th Ave Unit B 72
Vancouver WA, 98682, USA
For Customers purchasing a GEN3/GEN4/GEN5 or FLEX 15 phone case with removable components (buttons/Logos and Lens Rings) or accessory components separately.
Though Phone Rebel products are not intended to be used by children, a number of our phone cases are sold with preinstalled small components (buttons/Logos and Lens Rings) that may pose a choking hazard for children. It is the customer's responsibility to ensure phone cases purchased from Phone Rebel with removable components (buttons/Logos and Lens Rings) preinstalled with our cases or components purchased separately do not pose a choking hazard.
It is unlikely our phone cases with preinstalled small components (buttons/Logos and Lens Rings) will fall out with normal everyday use. We recommend the customer routinely inspect areas around these components (Buttons/Logos and Lens Rings) to insure they will not come loose. If small components (buttons/Logos and Lens Rings) do come loose and fall out with normal use insure to properly discard of any small components and contact our support team for further information.
For customers purchasing removable components (Buttons/Logos and Lens Rings) separately, We recommend storing any accessory components (Buttons/Logos and Lens Rings) that have been removed from any of our phone cases to be stored in a safe location away from the reach of children. When installing accessory components (Buttons/Logos and Lens Rings) be sure they are seated and oriented properly.
Test buttons for proper seating by gently pushing on the front and back side of the button. Install phone into phone case and test button click, if installed properly the buttons will have a tactile click, if buttons feel mushy recheck to insure they have been properly installed.
Logo accessories should be pushed in from the inside of your case. Push firmly and insure the logo accessory has a proper fit, if installed properly logo accessory will be flush with the back of phone case.
Lens accessories come with small screws and a small screw driver. Check that screws have not come loose. Routinely check these areas to insure screws are tight. Tighten any screw that may have come loose. Discard of small screw drivers that come with lens accessories after lens installation.
Contact our team if you have further question on small component safety at Support@phonerebel.com
We cannot guarantee that you will or will not be charged any customs taxes or duties in your residing country.
Customers ordering outside the United States are responsible for all applicable customs, duties, taxes and fees that may apply in residing country. Please contact your country's customs office for respective charges and rates that may apply on incoming packages.
We at Phone Rebel Inc. are unable to advise on or if fees maybe applied in your country. We recommend before purchasing from us, you (the customer) contacting your country's customs office or tax agency for respective charges and rates that may be applied.
Yes. The free promotional item is included as a part of the item order and needs to be returned along with the originally delivered product.
If you would like to keep the promotional item, please mention to our support team, and they will assist accordingly.