Frequently Asked Questions
Everything you need to know so you can use these cases like a pro.
Phone Rebel is an iPhone exclusive case company that is striving to build the ultimate case. Our goal is to improve every year while providing the best possible value to you.
Design detail, comfort, quality and durability are where we focus the most effort. You may find some attributes of our cases in others, but no other case provides all the features in one package with prices like ours.
This case was a passion project, with over 1,000 hours spent designing and prototyping. We produced over 50 prototypes throughout 2019 as we continually refined and sculpted every detail. When you hold yours, you will appreciate why it took us so long to get it to market. We genuinely believe it is unique and a work of art on its own. We poured our hearts and souls into designing the perfect case for a product that has been in the works for over a decade. We hope it makes your iPhone proud!
This case was created because other cases hide your iPhone’s beauty, and no matter the thickness, they make your already large iPhone broader and harder to hold single-handedly. We decided the best solution was to make a case unlike any out there, with exposed sides. No bulky sides means unobstructed holding comfort. Of course, durability was a major concern and this is why you'll see our signature 'claw' raised corner design on the naked cases. Consider yourself an early adopter of the future of phone cases.
There is absolutely nothing like this case on the market. Every other case manufacturer tries to entomb your iPhone into a shell completely, but with our brand, we want to give you the beauty of your iPhone back while protecting it to the highest level possible. It is a combination of its sleek design, comfort, utility with our magnet mount, and unique finishes that genuinely makes this product impossible to find anywhere else.
Yes, despite the exposed sides, which are a complete game-changer for comfort, we compensated with heavily armored corners for maximum distance between glass and ground. Gen-1 cases also feature TPE shock absorbent liners inside for extra protection. In our years of dropping iPhones and cases, we have learned that your iPhone will fall on its edges or the back/front most often, which results in costly damage. With average day to day usage, this case can be counted on to save your iPhone from falls while leveling up your holding comfort.
We include 3 sets of side protector film cutouts with Flex series and 2 with Gen-1 cases. Made from clear 3M vinyl to protect against scratches from daily wear and tear. A premium glass screen protector is also included in the box.
Despite all the engineering and continued effort to build the most durable cases, freak accidents happen. We do not claim that your iPhone is indestructible while using our cases. We do not warranty broken phones.
MagSafe magnet lock & charging is fully supported by all Gen-3 cases (besides no MagSafe variants) & Gen-2 Rebel series. All other cases DO support MagSafe charging, just not automatic magnetic alignment. Yes, all of our cases support official QI wireless charging without interference.
We will continue to innovate and refine in a very saturated market and challenge the industry to the highest standards. With Gen-3 we've begun to use metals in our case construction. Looking forward, the ultimate goal is to use more metals for structural purposes and eventually achieve affordable titanium design. Oh yeah, titanium. Titanium always been the crazy destination of this company from the start, let's see how far we get.
Gen-3 cases feature advanced CNC construction aluminum buttons with a dust barrier seal. Note: Buttons may arrive displaced and may need to be seated properly before installing iPhone. This is not a defect, simply a compromise of pushing design boundaries. The buttons are designed to never fall out with your iPhone in the case.
Unfortunately as a recent startup, our company can only make careful, calculated product lines. There's a reason Apple is cancelling the Mini line. Low demand means production simply not feasible for us at this time.
No, Gen-3 cases are uniquely for the 13 lineup. As we grow we may reintroduce special releases but at this time there are no plans to release Gen-3 for iPhone 12 or older phones.
Our business hours are Monday-Friday. Orders placed Monday-Friday will be shipped within 48 business hours after payment has been cleared. We do not ship on weekends. Orders placed on Friday after 3pm will be shipped with in 48 hours next business day.
If for any reason, our case does not meet your expectations, we accept returns within 15 days after delivery. Contact email@example.com to start your return.
Customer is responsible for return shipping costs. To Insure you get your refund please provide our team with tracking information. We are NOT responsible for lost or stolen packages. If your return package gets LOST and we did not receive tracking information, we will not be able to process your return and issue a refund. We have a 15 day return policy which means you must request a return within 15 days of the items arrival.
Refunds will be issues upon items returned arrival, this may take a few days to process.
Phone Rebel Inc
9813 SE 16th St
Vancouver WA, 98664
We cannot guarantee that you will or will not be charged any customs taxes or duties in your residing country.
Customers ordering outside the United States are responsible for all applicable customs, duties, taxes and fees that may apply in residing country. Please contact your country's customs office for respective charges and rates that may apply on incoming packages.
We at Phone Rebel Inc. are unable to advise on or if fees maybe applied in your country. We recommend before purchasing from us you (the customer) contacting your country's customs office or tax agency for respective charges and rates that may be applied.